FAQs

How do I know my order has been confirmed?

After you have made a successful payment and your order is processed, you will get a confirmation page and a confirmation mail will be sent to the email address associated with your sport2nd order/account.

PAYMENTS

How do I make a payment for a Sport2nd purchase?

We accept the following payment methods:
·   Credit Card – Master & Visa
·     Debit Card
·     Net Banking
Sport2nd and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

Is it safe to use my Credit/Debit card on Sport2nd?

Yes, shopping at Sport2nd is 100% safe. The processing of all Credit Card and Debit Card payments on Sport2nd are done through secure and trusted payment gateways managed by leading Indian banks. Sport2nd offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
ORDERS

How do I check the current status of my orders?

To check current status of your current and previous orders go to:
Login -> My Account -> Order History.
There you can see the status of each of your orders under 'Order Status' column.

What is the estimated delivery time?

Our efforts are always to process your order within the 48 hours it is placed. Once your order is shipped it normally takes 3 to 4 working days in major metro cities. For other locations however, the delivery may take up to 5 to 10 working days. For certain remote geographies the time for delivery may even exceed 10 days.

Does Sport2nd deliver internationally?

No, Sport2nd doesn't deliver items internationally. You are welcome to make your purchases on our website from anywhere across the Globe, but you'll have to ensure the Delivery Address is within India.
COURIER

How can I track the delivery of my order?

All Sport2nd items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.

Are the Products that you sell Genuine?

We only sell 100% genuine items. You can buy with confidence and be assured about the quality of the products.

Where is your office located?

Currently our office is at Gurgaon, all the orders are shipped centrally from Gurgaon.

Can I come and see the items before placing the order online?

At this point we don’t have any physical store or don’t keep any merchandise on display in our office.

What if an item is out of stock?

We make every effort to keep all products in stock. However there may be circumstances where demand exceeds our supply, in such case we will notify you at the time of checkout if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 2 days and the money will be returned to you within 10 days in the same mode by which the payment was made.

Are there any taxes or hidden charges?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

BUYING & SELLING FAQs

Where do you get your used equipment?

We depend on customers like you for all our quality used goods! Send us your goods you no longer use and we’ll pay you. We then offer it to someone else who can use it…The whole idea is to provide sports gear at a reasonable rate to customers.

WHAT TYPE OF SPORTS GEAR DO YOU BUY?
We buy a wide variety of branded used sports goods. If a sport is played in our India and we buy it.
HOW MUCH WILL I GET FOR MY GOODS?
We base our buying prices on brand, condition and demand for the items. Typically we will resell our used items for about 40-60% of what they would sell for new today. You would receive 30-50% of that amount depending on demand, condition and current inventory levels of like products.

CAN I TRADE MY OLD GEAR FOR NEW?
Sure you can. For your sports gear we will tell you how much money / credit you get and then you can use that credit to buy used / new sports gear.

HOW LONG DOES IT TAKE FOR YOU TO BUY MY SPORTS GEAR?
It depends on how much and what type of product you want to sell. Once the price is finalised and we received the product from you, it will take hardly 2 days to get the money / credit.
 

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